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Altoona Public Library offers curbside pickup hours

Thursday, May 14, 2020
Altoona Public Library staff

Curbside Pickup Hours

* By appointment only *

Tuesday: 10 am - 4 pm
Wednesday: 10 am - 4 pm
Thursday: 10 am - 4 pm
Friday: 10 am - 4 pm
Saturday: 10 am - 4 pm

Call 715-839-6092 to schedule a Curbside Pickup appointment.

Curbside Pickup Service will be available in front of Altoona City Hall/Library starting Tuesday, May 5 with service offered Tuesday-Saturday, 10:00 am-4:00 pm.  Curbside pickups will be scheduled in 10 minute time slots. We must adhere to a scheduled pickup time so please call the library in advance and observe your pickup time (no drop-ins).  We understand that emergencies happen.  If you miss your window, you have until 4:00 pm on the next business day to call to reschedule a pickup time before items will be checked back in.  Items to pick up will already be checked out on your card and bagged with a label that has your ID code.  

The Curbside Pickup Service line will be marked off with orange cones and signs, including a separate area next to the library for patrons on bicycles or on foot.  Approach the line on Lynn Avenue curbside in front of the library.  Please follow directions and maintain social distancing standards as posted.

Stay in your car. When you reach the end of the line, open your trunk if you have one and return to your seat.

Display your ID Code, with a minimum 4-inch lettering, in one of two ways:

  • A piece of paper that's been folded in half to hang (Culver's style) on the partially lowered front passenger side window (preferred).
  • Tri-fold tent place on the front passenger side dashboard.

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If patrons are walking or biking, they will still need to hold up their ID code on a piece of paper with large, bold lettering. 

RETURNS

All due dates have been extended to June 3. Our return drop box remains closed, but special return receptacles will be available to accept returns starting Tuesday, May 5 during Curbside Pickup Service hours (Tuesday-Saturday, 10-4) in front of the City Hall/Library.  Patrons will be charged for any damaged or lost returns left outside the book drop, curbside pickup area, or any location other than in the return receptacles.  No in-person handing off of materials is allowed- returns must be placed by patrons into receptacles (not handed to staff). 

If you are coming to the library for the Curbside Pickup Service AND have materials to return, please park in the library parking lot or along the curb ahead of the service area either before or after you have gone through the service line to pick up materials.  Similarly, if you just wish to drop off returns, please park in the lot or ahead of the service line.

Material Limits

Due to time and material constraints, for each pickup, patrons are limited to 20 items per card and 40 items per household of two or more people, with no more than two pickups scheduled per week, per household. 

Placing Holds

To place requests you can call Monday-Saturday, 9:00 am-4:00 pm at (715) 839-5029.  Please do not leave messages for hold requests, but wait to speak to a staff member during the above hours.  You can also reserve items online through your library account but only those items available at Altoona will be filled for curbside pickup.   

Whether you place an order over the phone or online, you will receive an automated "hold ready" notice via email or phone message.  Important: the process is not done!  When you receive this message, call the library within 7 days at (715) 839-5029 to schedule a pickup time.  Otherwise, on-hold items will return to the general collection.  Please make sure that the telephone number associated with your library account is up to date.  

Please visit the library website for further information.

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