Public Works

Providing safe, reliable, and affordable water services to residents of Altoona is our top priority.

Our municipal water system has eight wells capable of pumping over 1,600 gallons per minute with an average daily usage of about 1.1 million gallons.

City of Altoona Public Works
Water
Utility

Account Login &
Payment Portal

Altoona City Hall
1303 Lynn Avenue
Altoona, WI 54720

715-839-6092
Fax: 715-839-1800

Monday - Friday
7:30 AM - 4:00 PM

Public Works Director:
Scott Kwick • Email Scott »

Utility Account Manager:
Lori Prudlick • Email Lori »

City Engineer:
Christien Huppert • Email Christien »

Who do I call for an urgent after-hours Public Works need?

If you have an urgent Public Works need such as a sewer back-up, frozen water service, or something similar that requires an after-hours response, please call Altoona City Hall at 715-839-6092. When the auto-attendant answers, please press 0 to contact the on-call Public Works Department personnel. Thank you.

Lead & Galvanized Water Service Information

The City of Altoona is committed to protecting your health and ensuring safe drinking water for all residents. Our goal is to remove all potential sources of lead from the water system. To reduce the risk of lead entering drinking water, we treat our water by adjusting its pH, which helps prevent metal transferring from pipes into water. Importantly, the City of Altoona has not identified any lead service lines on the property side to date, though some properties may have galvanized pipes that were once connected to lead lines.

If you received a notice regarding your service line being galvanized or of unknown material, please review the information below and take appropriate action.

Water Service Line Materials Inventory »
Lead & Galvanized Water Service Information »

Water Utilities

Water Service Line Materials Inventory »
View utility rates »
Consumer Confidence Report »
Cross Connection Control Program Information »

Do you need to make changes to your water utility account?
Fill out the Water Account Transfer Form »
Call 715-839-6092 or Email Utilities »

Automatic Pay Sign-Up Form »
Deduct/Irrigation Meter Installation Checklist »
Pool Fill & Sanitary Sewer Credit Application »
Storm Water Credit Application »

Streets

Altoona's Street Department is responsible for maintaining over 68 miles of roads within the City of Altoona. Maintenance activities provided by the street department include filling potholes, sign maintenance, striping (street lines), street cleaning, crack sealing, curb and gutter repair, road grading, snow plowing, trail maintenance, engineering and construction management, and building and equipment maintenance. The street department also helps manage reconstruction and new street construction projects.

View Snow & Ice Control Procedures »
Conditions & Specifications for Street & Utility Construction »

Capital Improvement Projects

View current project list »