Message from the Altoona Water Utility | Billing and Payment Options

Friday, March 20, 2020
City of Altoona staff

In light of the recent changes in our office operations due to COVID-19, we won't be able to provide in-person customer service.  We want you to know that the lines of communication are open and that you can reach out to us via email or by telephone.

• Water Utility Direct Line 715-318-5840
• Email utilities@ci.altoona.wi.us

FIRST QUARTER UTILITY BILLING

The first quarter bills will be sent out during the first week of April.

PAPERLESS BILLING (E-Statement)

Instead of waiting on "snail mail" for your utility bill to arrive, you can sign up to receive your bill via email.  To request paperless e-billing, please send us a note at utilities@ci.altoona.wi.us or give us a call at 715-318-5840.

PAYING YOUR UTILITY BILL

1. On-line
   Visit the City's HOME page and click on Pay Water Utility Bills >>
2. Direct Pay
   Free, convenient, saves time and postage!  Click here to learn more >>
3. Check or Money Order
   You can mail payments to: Altoona Water Utility, 1303 Lynn Avenue, Altoona, WI 54720
4. Drop-box
   Even though City Hall is closed, you can still hand-deliver your check or money order to us.  You can place your payment in the drop-box located on the brick wall to the right of the City Hall front entrance.  The drop-box is emptied on a regular basis.

NEED TO MAKE CHANGES TO YOUR ACCOUNT

Please email us at utilities@ci.altoona.wi.us or call us at 715-318-5840.

QUESTIONS

Please do not hesitate to contact us at utilities@ci.altoona.wi.us or 715-318-5840.

Thank you for your understanding and patience!